DR. MOBEREOLA
The Nigerian Maritime Administration and Safety Agency (NIMASA) has restated its unshakable commitment to service excellence as it joined the global community to celebrate the 2025 International Customer Service Week under the theme, “Mission: Possible.”
Speaking during the celebration at the Agency’s headquarters in Lagos, the Director General of NIMASA, Dr. Dayo Mobereola, declared that effective service delivery is the lifeblood of the Agency’s operations and a critical factor in transforming Nigeria’s maritime sector into a global powerhouse.
“Excellence in service delivery defines who we are and what we represent,” Mobereola affirmed. “We must remain prepared, committed, and available to solve problems together — because service begins from within and extends to everyone we serve.”
The NIMASA boss emphasized that the Agency’s renewed focus on teamwork, accountability, and continuous improvement would ensure that both internal staff and external stakeholders experience world-class service in every engagement.
At the colourful event — which drew the participation of NIMASA’s top management including Engr. Fatai Taiye Adeyemi (Executive Director, Operations), Chudi Offodile (Executive Director, Finance and Administration), Jibril Abba (Executive Director, Maritime Labour and Cabotage Services), and Hajia Rakiya Lamai (Head, SERVICOM Unit) — the agency’s leadership collectively reaffirmed their commitment to customer satisfaction as a core institutional value.
In her remarks, Hajiya Rakiyyah Lamai praised the Director General for championing reforms that continue to strengthen NIMASA’s customer service framework, noting that the 2025 theme captures the “can-do” spirit of the Agency’s workforce.
“At NIMASA, every challenge is an opportunity. Our mission is to make the impossible possible through dedication, collaboration, and innovation,” Lamai said.
Nationwide, NIMASA offices marked the week with staff recognition programmes, engagement sessions, and customer feedback drives, all aimed at fostering a culture of responsiveness, empathy, and service improvement.
A statement issued by the Head of Public Relations, Edward Osagie, described the celebration as a reaffirmation of the Agency’s pledge to keep customer satisfaction at the heart of its operations, even as it advances maritime safety, security, and sustainability in Nigeria’s waters.
“Our goal is to ensure that excellence is not just a slogan, but a standard. For NIMASA, service is not a duty — it’s a mission,” Osagie stated.
As the curtains fell on the 2025 Customer Service Week, one message resonated across the Agency: NIMASA’s mission is indeed possible — and excellence is non-negotiable.
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2025-10-09